Comfort Inn Charleston, WV

OMG ! Breakfast was outstanding ! Wife was very pleased with all elements, AND she is VERY hard to please !!

Surprisingly modern and updated and exceptionally clean! Staff was professional, polite, and genuinely friendly! I expressed at check-in, how exhausted I was, and coming down, ill from my long day of traveling. The young woman checking me in picked up on this and didn’t miss a beat, placed me in a beautiful room on the third floor, quiet and facing the river on the backside.  I had an exceptionally comfortable and quiet stay and enjoyed a hot breakfast with a large variety of foods to choose from! I Wright, my experience, five star, one of the best hotel experiences I’ve had in years !

The staff at the front desk were very pleasant and helpful upon check in and check out. The room was clean and the beds super comfortable.

Facility we're pleasant upon arrival and quickly and efficiently checked multiple people in with little wait time. The hotel was very clean and well taken care of. We're only going to stay here during our future Vacations and other hotels from this company.

Had problems on arrival we booked and paid for room originally through Booking .com and the receptionist could not find the reservation 2675398975 on the Comfort Inn computer site and even though I had the reservation receipt on my phone still the issue couldn't be resolved. Couldn't contact Booking.com Amsterdam is 5 hours in front of US time so it was approximately 2:30 am over in Europe so no answer. The receptionist was extremely helpful and was able to allocate a room to us at a discounted seniors rate for which we were grateful as we had been driving from Canada for over 10 hours and were feeling some what fatigued. Never had problems with reserving rooms through Booking .com before and have used them several times when traveling down into the US, I did get in touch with them and they assured me that Comfort Inn had accepted the reservation and as far as they were concerned my room should have been scheduled. Unfortunately we have been unable to retrieve our initial payment needless to say we will not be using their services again but as you can see from the survey our stay was very pleasant even though more expensive than originally expected, except for the miss communication between Booking.com and Comfort Inn we enjoyed our stay in Charleston W.V.